Shipping

At Oricuna, we are committed to delivering your orders in a timely and efficient manner. Below are the details regarding our delivery process:

Processing Time
Orders are processed and shipped within 3-5 business days from the time of purchase. During peak seasons or promotional periods, processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.

Shipping Costs
Shipping costs are calculated based on the weight, dimensions of your order, and your delivery location. Shipping fees are displayed at checkout before you confirm your purchase. 

Delivery Time
Delivery time can vary depending on location 5-21 days. Please note that the estimated delivery times are provided as a guideline and are not guaranteed. Delays may occur due to factors such as carrier issues, customs processing, or adverse weather conditions.

Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can track your shipment through the carrier's website using the tracking number provided. If you have any questions about your order's status, please contact our customer service team for assistance.

International Shipping
Oricuna offers international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times for international orders may vary depending on the destination and customs processing.

Delivery Issues
If you encounter any issues with your delivery, such as a lost or damaged package, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order or a suitable resolution.

Address Accuracy
Please ensure that the shipping address provided is accurate and complete. Oricuna is not responsible for delays or non-delivery due to incorrect or incomplete address information. If you need to update your shipping address, please do so promptly before your order is processed.

Thank you for shopping with Oricuna! We are dedicated to providing a seamless delivery experience and appreciate your understanding and patience.