Returns

At Oricuna, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our returns policy below to understand the requirements and process.

Returns for Damaged Items
If you receive a damaged or defective item, please follow these steps to initiate a return:

Documentation: Take clear photographs of the damaged product and the packaging it arrived in. This documentation is crucial for processing your return and for our records.

Contact Us: Notify our customer service team within 7 days of receiving the damaged item. Provide the photographs along with your order number and a brief description of the issue.

Return Instructions: Once we review your documentation, we will provide you with instructions for returning the damaged item. We will cover the return shipping costs and arrange for a replacement or a full refund based on your preference and product availability.

Returns for Change of Mind
If you change your mind about an undamaged product, you may return it within 14 days of receipt under the following conditions:

Condition: The product must be unused, in its original condition, and in the original packaging. Items must be returned with all tags, labels, and accessories included.

Documentation: To process your return, you must provide a copy of the original receipt or proof of purchase. Include a brief note stating your reason for the return.

Return Shipping: You are responsible for the return shipping costs for change of mind returns. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received safely.

Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Refunds will be issued to the original payment method within 7-10 business days from receiving the returned items.

Protection and Disputes
For both damaged and change of mind returns, keeping detailed documentation (photos, receipts, and correspondence) is essential. This protects both parties in case of disputes and ensures a smooth resolution process.

Exceptions
Certain items, including customized or personalized products, are non-returnable. Please review the product description for any specific return policies applicable to those items.

How to Contact Us
To initiate a return or if you have any questions about our returns policy, please contact our customer service team at oricuna@protonmail.com